Go to the source in: Express Computer >>

Gartner: Five cost-effective CRM strategies

Companies that fail to invest in CRM strategies because of the tough economic climate will delay perceived benefits by at least 12 months once the economy recovers, giving rivals an advantage in the market, according to Gartner Inc.




Go to the source in: Datamation >>

How SaaS Changes the Vendor-Customer Relationship

The real significance of the SaaS movement is that it fundamentally changes the vendor-customer relationship. SaaS shifts the responsibility of successfully deploying and maintaining software applications from the customer to the vendor